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Help

  • How to handle buyer disputes?
    Go to the "Disputes" section, which can be accessed through the dropdown menu when hovering over the account icon in the site header or in the seller dashboard. Then go to the dispute with "Open" status by clicking on the dispute name ("Order #***"). A chat will open for resolving the issue with the buyer regarding the account. If you need help resolving the dispute, you can invite the service administration to the dispute chat using the "Invite Administration" button in the dispute chat interface.
  • Where can I see store orders for account purchases?
    In the "My Orders" section, which can be accessed through the dropdown menu when hovering over the account icon in the site header or in the seller dashboard. There you will find all the necessary order information: product name (account), number of purchased accounts, order date, status, etc.
  • How to edit an account listing?
    In the seller dashboard, in the "My Products" section, in the "Actions" column there is an "Edit Product" button. Click this button in the row of the account listing you want to edit, and an editing form will open. After editing, click "Save Changes" to publish the updated data in the account listing.
  • How to add an account for sale?
    In the seller dashboard, in the "My Products" section, there is a "Create Product" button. Click this button and fill out the account listing form: product name (example: Twitter/X accounts. Confirmed by hotmail. Turkey ID + AuthToken), category, format (example: login:password:email:password:auth_token), product description. After filling out the form, click "Save Product". Then to upload your account credentials, in the "My Products" section find the corresponding listing and in the "Status" column click "Upload Accounts". A window will open for adding account data as text or uploading a txt file. After moderation, your account listing will be published in the account catalog.
  • How to change store information: store name, contacts and description?
    Go to "Store Settings" button, which is available in the dropdown menu when hovering over the account icon in the site header or in the seller dashboard.
  • How to access store management if you are logged in as a seller?
    You need to click the "Login as Seller" button, which is available in the dropdown menu when hovering over the account icon in the site header, or this button is also available in the right menu of the buyer dashboard.
  • How to access store management?
    You need to click the "Dashboard" button, which is available in the dropdown menu when hovering over the account icon in the site header.
  • How to log into your account?
    After registration, you will be able to log into your account. The login procedure is done using the "Login" button located in the platform menu. Click "Login", enter your username (or email) and password.
  • How to register as a seller?
    On the main page and other pages there is a banner with a "Become a Seller" button, click this button, fill out the form and wait for moderation. Our staff will contact you using the provided contact details (Telegram or email). After moderation, you will be able to log into your account.
  • What do I need to start selling?
    You need to register by clicking "Become a Seller". After moderation, you will have access to the seller dashboard where you can add accounts or other products to your store in the marketplace catalog for sale.
  • Can I transfer funds from my balance to another account?
    No, this feature is not available on the platform.
  • Can funds not be returned after a dispute?
    Yes, there are cases when buyers incorrectly use accounts or other products, after which they get damaged and stop working. If you purchased a product and used it incorrectly which led to its damage, we will side with the seller.
  • Can I get a refund or replacement for a non-working product?
    If you purchased a product and for some reason it does not work, you can create a dispute and get a refund to your balance, or get a replacement with a working product if the seller can do this for you.
  • Why is the purchased product not working?
    CatAccs is a marketplace. Products are added by sellers, we do not verify accounts and other products as this may damage or use them. Some products may expire, break, there can be many reasons.
  • How to download purchased accounts or other products?
    In the "My Orders" section, there is a button next to each purchased product that allows you to download the product.
  • Where can I find my orders?
    In your personal account in the "My Orders" section.
  • Can I withdraw funds from my balance to my bank account or card?
    The procedure is not simple, but yes, you can withdraw funds. You need to contact support and create a withdrawal request. After verification, a support specialist will arrange the withdrawal.
  • What exchange rate is used when balance top-up is converted?
    At the market rate at the time of purchase. For example, if you top up your balance with 10 USDT at a rate of 1 USD, you will receive 10 dollars on your balance.
  • Why is the top-up in USDT or BTC, but the balance shows dollars?
    This is done for convenience of sales. Sellers list accounts and other products in dollars for convenience, the platform converts deposits to dollars.
  • What is the minimum amount to top up the balance?
    Currently available top-up options: USDT-TRC20, USDT-ERC20, Bitcoin. Minimum USDT top-up amount is 5 USDT. Minimum Bitcoin top-up amount is 0.00000001 BTC.
  • How to pay for a product?
    First you need to log into your account, where your balance will be displayed with a "Top Up" button. Click this button to top up your balance. Currently available top-up methods: USDT-TRC20, USDT-ERC20, Bitcoin.
  • How to log into your account?
    After registration, you will be able to log into your account. The login procedure is done using the "Login" button located in the platform menu. Click "Login", enter your username (or email) and password. After successful authorization, you can purchase any products listed on cataccs.com.
  • How to register?
    To register, you need to click "Login" and complete a simple registration. During registration, you need to enter: username, email, password, then confirm your email.
  • Can I make purchases without registration?
    No, payment is only available from your personal account balance. First you need to register and top up your balance, then you can make purchases.
  • How to select a product?
    Cataccs.com marketplace offers a wide range of accounts and other products. You can select a category in the "Account Catalog" menu, with a convenient category search available. You can also visit the category list at https://cataccs.com/catalog/.
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